Refund policy

We only offer refunds on Damaged items

Damages and issues 

Please inspect your order upon reception and contact us immediately. If your products arrive damaged during shipping please provide your name and order number along with photographs in your email. If the wrong item is received please let us know so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items), and personal care goods (such as bath and body products).

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fallingforestcottage@gmail.com.